Healthia Family Terms of Service
Two things to know up front. (1) This app supports your linked senior — it is not a medical service or an emergency call service. (2) When you view the senior's data you act on their consent, and you owe them a duty of confidentiality. Misuse may breach state privacy laws (e.g., WMHMDA).
1. Acceptance
By installing, launching, or using the Healthia Family app you accept these Terms and the Family Privacy Policy. If you do not agree, please do not use the app.
2. Eligibility
- You must be 18 years or older.
- You may not use the app where prohibited by applicable law.
3. Your role as caregiver
The Family app provides a read-only view of selected senior data and tools to support care (push notifications, video calls). You do not own the senior's data. The senior remains the primary controller of their own information through the Healthia senior app.
4. Linking with a senior
- Linking activates only after both you and the senior consent through the apps.
- Either party may unlink at any time. Unlinking immediately revokes your access to the senior's data.
- The scope of data you can see is determined by the senior's optional consents (e.g., "family senior data read", "medical image", "location"). If the senior withdraws any of those, your view updates accordingly.
5. Phone-change authority (optional, time-limited)
If the senior grants you phone-change authority, you may help them recover their account at a new number after a video identity-verification call. This authority is bound by the following safeguards:
- You must complete identity verification with the senior over the in-app video call.
- The previous number is notified by SMS / call, providing a 24-hour challenge window.
- The authority expires automatically after three years; the senior must renew it.
- Misuse of this authority (impersonation, fraud, account takeover) is a serious breach of these Terms and may be criminally actionable under state and federal law.
6. Confidentiality of senior data
You must keep the senior's data confidential. Do not disclose, copy, or share screenshots of the senior's health data, conversation summaries, locations, or care events with persons unrelated to the senior's direct care without the senior's prior consent. Health-data misuse may breach state laws applicable to the senior, including WMHMDA (WA), CMIA (CA), and the FTC Act §5.
7. Video calls
- Video calls are routed through Zoom Video SDK with end-to-end encryption in transit.
- We do not record or store call contents.
- You may not record calls without the senior's express consent (some jurisdictions are two-party-consent states).
8. Health and emergency disclaimer
This app is not a medical service. Information shown about the senior is for general support purposes and does not replace medical advice. In emergencies, call 911 (US) or the local emergency number. Family guidance (AI-generated) is a supportive feature and does not guarantee emergency notification.
9. Acceptable use
The following are prohibited:
- Illegal activity, infringement of rights, harassment
- Unauthorized recording, retention, or sharing of senior data
- Reverse engineering, security circumvention, or bot operation
- Commercial use of the senior's information
- Using phone-change authority to take over the senior's account without their knowledge
10. Your content
- Content you provide (profile, messages) belongs to you.
- You grant us a non-exclusive, revocable license to store and display it as needed to operate the service.
- We do not use your content for advertising or external sale.
11. Intellectual property
All software, design, content, and trademarks of the service belong to us or our licensors. Unauthorized reproduction, distribution, or reverse engineering is prohibited.
12. Fees
- The Family app's core features are free of charge.
- If paid features are introduced, the checkout screen will display pricing, renewal, and refund terms and require separate consent.
13. Termination
- You may delete your account at any time in Settings → Delete account. Caregiver data is removed within 30 days; the link to the senior is severed immediately.
- We may suspend or terminate an account for breach of these Terms (especially confidentiality breaches), legal compliance, or service discontinuation.
14. Warranty disclaimer
The service is provided "AS IS". To the maximum extent permitted by applicable law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free service.
15. Limitation of liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Our cumulative liability shall not exceed the amount you paid in the prior 12 months for the service or USD 100, whichever is greater.
This section does not apply to death or personal injury, fraud, willful misconduct, or any other liability that cannot be limited by applicable law.
16. Dispute resolution
US residents. You agree to resolve disputes by individual binding arbitration under the Federal Arbitration Act (FAA). Class actions and class arbitrations are excluded. You may opt out within 30 days of accepting these Terms by written notice.
Other residents. Disputes shall be subject to the exclusive first-instance jurisdiction of the courts in our principal place of business, subject to mandatory consumer protection rights of your jurisdiction.
17. Governing law
US residents: California law. Other residents: mandatory consumer protections of your jurisdiction first, otherwise California law.
18. Changes
Material changes are notified in-app or by email at least 7 days before the effective date. Significant changes require separate consent. If you do not agree, you may delete your account.
19. Contact
- General: support@healthia.app
- Privacy: privacy@healthia.app
- Legal notice: legal@healthia.app